Pricing
Does your price actually work? The unit-economics check
A price customers accept can still be a price that loses you money. Margin, LTV:CAC, and payback are the reality check between a price they'll pay and one you can sustain.
Customers accepting your price tells you it's not too high. It tells you nothing about whether it's high enough. A price can win the sale and still bleed the business — which is why pricing isn't done until you've checked the unit economics.
For an AI product especially, this matters: token costs are a real cost of goods, and they set a floor no price can go below.
| Metric | What it tells you | Rough target |
|---|---|---|
| Gross margin | What's left after cost to serve | 70%+ for SaaS |
| LTV:CAC | Value of a customer vs cost to acquire | 3:1 or better |
| Payback period | Months to recoup acquisition cost | Under 12 months |
The three numbers that decide viability
Gross margin is your price minus what it costs to serve one customer — below a healthy margin, growth just loses money faster. LTV:CAC compares what a customer is worth over their lifetime to what you paid to get them; under 3:1 and the model is shaky. Payback is how long until a customer has repaid their acquisition cost — the longer it is, the more cash you burn to grow.
These aren't finance-team abstractions. They're the difference between a price that funds the company and one that quietly drains it.
Checking your numbers
Cadenly's Pricing Strategy workflow runs this check on your proposed tiers — margin over cost, LTV:CAC, payback — and where you haven't given it a real number, it shows the formula so you can plug in your own. It flags any tier that's underwater. Honest math, not optimistic math.
- A price customers accept can still lose you money.
- Margin, LTV:CAC, and payback decide whether a price is sustainable.
- For AI products, token cost is a real floor under any price.
Check the price against the business
Cadenly runs margin, LTV:CAC, and payback on your tiers — and flags what's underwater.
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